Hotline Casino

Before betting or withdrawing, we may require you to complete verification with proof of identity and any other necessary documents, including a picture ID and a recent utility bill showing your name and address. We may suspend wagering or restrict account options until we receive the information. Before granting a withdrawal, we may also request photo ID, address confirmation, a selfie or a verification call. We may verify your identity at any time during our relationship.

Our Verification of documents typically takes up to 24 hours, but may take up to 72 hours in cases such as holidays or weekends. If you fail to pass our verification within 7 days, we temporarily suspend your account until completion and charge a monthly fee of 8 EUR for the verification period to cover additional compliance checks. These document-check periods are not payout arrival times.

We return withdrawals to the original debit card, credit card, bank account or payment method used for deposits unless we permit another route at our discretion. A different route is always subject to additional security checks. If you deposit through different methods, we may split the payout between those methods and select the payment system for each part under our money-laundering prevention policy. Otherwise, same-method payment applies unless we decide differently or cannot use it.

Withdrawals to VISA and MasterCard can encounter difficulties, so we ask you to have alternative withdrawal details. We may refuse payment if we suspect fraud or money laundering. We cannot guarantee successful withdrawal or refund processing when you breach our restricted-use conditions. Cancelling a withdrawal by you or us gives no compensation if you then use account funds to play before the withdrawal is completed.

In our USDt TRC-20 payout example, enter your receiving wallet address and a withdrawal amount in your account currency. We convert that amount automatically to the selected cryptocurrency at the current exchange rate. Make sure your receiving wallet address is correct because the transaction cannot be canceled and funds sent to an incorrect wallet cannot be retrieved.

For Bitcoin, Ethereum, Tether, Litecoin, Cardano and Ripple, network transaction times can range from a few minutes to several hours depending on the fee and blockchain traffic. Those network times are not a casino withdrawal-approval deadline.

For jackpots in Divine Fortuna, Vegas Night Life, Mercy Of The Gods and Imperial Riches, payout of winnings below 50 000 EUR can start in five working days from winning. For winnings over 50 000 EUR, payout can start in 7 working days, with individual cash-out conditions depending on the selected method, the payee's jurisdiction and other factors affecting the transfer.

If our Administration considers a large win worthy of publicity, you must consent to disclosure of the amount won in all media. For a big win, we may request additional payment details to avoid interrupting withdrawals.

We consider refund requests only within 24 hours of the alleged transaction, or within 30 calendar days if you allege that someone else accessed your account. We deduct bonuses and winnings before calculating a refund, and you bear all costs of the refund procedure. For credit-card funding, we may pay withdrawal requests up to the total deposited as purchase refunds. If we or our processors judge card purchases an unacceptable security or legal risk, we refund those transactions to the card and notify the appropriate authorities and parties.

We charge €5 or equivalent per calendar month after twelve consecutive months without login, logout, service use or betting, only while an account remains in credit and inactive. We notify you in the eleventh month so you can log in and withdraw. If the balance is below €5 when the fee is due, we take only the remaining balance.