Contact Hotline Casino Support
Contact our support
For help with this website, email our support team at [email protected]. Describe what you need help with and include the page address if your enquiry concerns something on this website.
Enquiries about your casino account
Hotline Casino's gaming service is operated by WoT N.V. Account enquiries and formal notices fall under that operator's support procedures. For notices under its terms, use the customer support form in the casino service. Write in English and use the email address registered to your player account.
| Your enquiry | Details to include |
|---|---|
| Trouble accessing an account | What happens when you try to sign in and any error message. |
| A deposit or withdrawal | The transaction reference, amount and date, together with a description of the issue. |
| A disputed bet settlement | The bet reference, settlement date and why you believe the result needs review. |
| A problem on this website | The affected page, your browser and the steps that led to the problem. |
Keep passwords, one-time login codes and full payment-card details out of your message. If verification documents are needed, ask the operator which submission route to use.
If you need to withdraw a balance from an account that is closed, locked, inactive or unavailable, the operator's terms direct you to its customer service team.
Complaints about bet settlement
Send the operator's customer service team a clear explanation of the disputed settlement. Its terms require submission within three days after the wager is decided; claims submitted later are not accepted under that procedure.
WoT N.V. says it will make reasonable efforts to reply within a few days and aims to answer these enquiries within 28 days after receiving them. This is its stated response aim, not a promise that the dispute will be resolved within that period. If customer service cannot agree a solution with you, the operator refers the matter to management.
Requests to stop gambling
To request self-exclusion, contact the operator's support team from your registered email and clearly ask for self-exclusion. Under its terms, the restriction takes effect within 24 hours after receipt. The account is then disabled, preventing login, until further notice from you.
For more on these account controls, read our responsible gambling page on this website.