Hotline Casino Responsible Gambling
Keep gambling within what you can afford
We encourage you to stop playing when gambling no longer feels enjoyable. Only risk money you can comfortably lose. Losing part or all of a deposit is possible; continuing to play does not ensure that money will come back.
If you feel unable to control your gambling, the operator's self-exclusion procedure below provides a way to block access to your casino account.
Requesting self-exclusion
WoT N.V., the operator of the Hotline Casino service, provides self-exclusion through its customer support. To make a request:
1. Write from the email address registered to your casino account. 2. Send your message to the operator's customer support department. 3. Clearly state that you want to self-exclude. Include “SELF-EXCLUDE” so the purpose of your request is clear.
Do not assume that sending a message immediately prevents further play. The operator's terms specify the following process.
| Point | What the operator's terms provide |
|---|---|
| Start of exclusion | The request becomes effective within 24 hours after customer support receives it. |
| Account access | The account is disabled, preventing login. |
| Duration | It stays disabled until you give further notice. No fixed exclusion period is specified in this provision. |
This procedure concerns your Hotline Casino account. It should not be treated as confirmation that accounts with other gambling services have also been excluded.
Age and access restrictions
The casino is restricted to adults who meet the applicable gambling-age requirement. Anyone under 18, or below a higher age required in their jurisdiction, must not use the service. Playing on behalf of someone underage is also prohibited. WoT N.V. may ask for documents to verify age.
The operator's conditions exclude UK residents and anyone accessing the casino from the UK. Other country restrictions also apply. Breaching the access restrictions can affect whether a withdrawal or refund is processed successfully. See our terms page on this website for further account conditions.
Getting the right support
For an account self-exclusion request, use the operator's customer support channel and your registered email address as described above.
For questions about this page on this website, contact our support at [email protected]. A message about this page should not be treated as confirmation that the operator has received or activated an account exclusion.