Hotline Casino Terms and Conditions
About these terms
We set out the main Hotline Casino account and service conditions below. Read the applicable terms before registering, depositing or accepting a promotion.
The casino service belongs to WoT N.V., a Curaçao company with registration number 129742. The account, payment and enforcement provisions below describe that operator's conditions.
Age and location requirements
You must meet the minimum age of 18 and any higher gambling age that applies where you live. You must also be legally capable of entering an agreement and permitted to gamble in your jurisdiction.
Hotline Casino's operator prohibits residents of the UK, and people accessing the service from the UK, from using the casino. Other territories are also restricted. Do not use a VPN, proxy or another location-masking tool to get around these conditions. If you breach the operator's location or restricted-use rules, successful processing of a withdrawal or refund is not assured.
Registration and account security
Registration requires acceptance of the operator's terms. WoT N.V. may decline an application or request further information before allowing play or a withdrawal.
- Provide accurate personal details and keep your registered email address current and secure.
- The account limit applies per player, household, IP address and computer. Opening accounts through relatives or other people does not avoid it.
- Do not share, sell or transfer an account, or move money between player accounts.
- Keep your password private and report suspected account or email compromise promptly.
- Use payment methods held in your own name.
Duplicate accounts can lead to closure, cancelled wagers and loss or recovery of deposits, bonuses and winnings associated with the duplicate-account period.
Identity checks
WoT N.V. may request identity documents, proof of address, a selfie or a verification call. Checks can take place before withdrawal or at another point during the account relationship. Account functions or wagering may be restricted while information is outstanding.
The operator describes document review as usually taking up to 24 hours, with some cases extending to 72 hours, including weekends and holidays. These are review estimates, not payout deadlines. If verification is not passed within seven days, the operator's terms provide for temporary suspension until completion and an €8 monthly charge during the verification period.
Deposits and withdrawals
A gaming balance does not earn interest and is not covered by deposit insurance. Bank charges and currency-conversion costs may apply. Promotions have their own conditions in addition to the general account rules.
| Condition | Operator's requirement |
|---|---|
| Enabling withdrawals | Deposit and wager a combined total of at least USD 10 or EUR 10, or its equivalent. This applies across payment methods, including before withdrawing bonus or no-deposit winnings. |
| Minimum withdrawal | EUR 10 or its equivalent per request, except when closing an account and withdrawing the full balance. |
| Deposit turnover | Wager deposits three times to avoid the operator's withdrawal commission. Otherwise, a 20% charge may apply, subject to a EUR 4 minimum or its equivalent. The operator may instead require further wagering under its security procedures. |
| Destination | Normally the payment method used for the deposit. An alternative requires the operator's permission and additional checks. |
Suspected fraud or money laundering can result in payment being refused. If an account is locked, closed, inactive or otherwise inaccessible, contact the operator's customer service about the balance. Cancelling a withdrawal does not entitle you to compensation for money subsequently lost through play.
Refund requests
The operator considers a refund request only when submitted within 24 hours of the transaction concerned. Where the claim involves another person accessing the account, the stated period is 30 calendar days.
Bonuses and winnings are removed from the balance before the operator calculates a refund. Refund-related costs fall to the player. Submission within a deadline does not by itself establish entitlement to a refund.
Inactivity and account closure
After at least twelve consecutive months without account activity, WoT N.V. applies a monthly inactivity charge of EUR 5 or its equivalent while a positive balance remains. The operator's terms provide for notification in month eleven. If the balance is below the charge, only that remaining balance is taken.
To request account closure, contact the operator's customer service from your registered email. For help with controlling play, see our responsible gambling page on this website.
Fair use and disputes
Fraud, collusion, interference with the service and unauthorised copying or automated collection of its content are prohibited under the operator's terms. Breaches can lead to account restrictions, closure, voided wagers or withheld funds.
A dispute over settlement must reach the operator within three days after the wager is decided; its terms exclude later claims. Customer service first seeks a resolution, with unresolved matters referred to management. Use the email address registered to your account and give the relevant transaction details.
Support
For questions about these pages, contact our support by emailing [email protected].