Hotline Casino Privacy Policy
Privacy and your information
We provide the following privacy guidance for Hotline Casino visitors. For questions concerning this website, contact our support at [email protected].
The casino service is owned by WoT N.V., registered in Curaçao under number 129742. The account verification and record-keeping practices described below belong to that operator. They do not establish WoT N.V. as the legal owner or data controller of this website.
Information used for a casino account
WoT N.V.'s account and anti-money-laundering rules describe the information needed to identify customers and check their activity.
| Information | Purpose described by the operator |
|---|---|
| Name, birth date, home address and gender | Establishing the customer's identity during registration. |
| Email, phone number, nickname and password | Creating an account profile and maintaining contact with the customer. |
| Government-issued photo identification and address evidence | Checking identity and residence. |
| Transaction details and information about financial circumstances | Assessing risk and investigating activity that may need further checks. |
The operator may ask for a selfie, arrange a verification call or request further documents. Verification can occur throughout the account relationship, including before a withdrawal. Account access or wagering may be limited while required information is outstanding.
Compliance records and retention
WoT N.V.'s AML policy provides for reporting relevant unusual transactions to the Financial Intelligence Unit and keeping supporting records. Its requirements distinguish between transaction records and customer due-diligence files:
- Necessary domestic and international transaction records are retained for a minimum of five years.
- Identification documents, account files and business correspondence collected for due diligence are retained for at least five years following the end of the customer relationship or the relevant occasional transaction.
These are minimum periods in the operator's policy. Closing an account does not mean that all associated records are immediately erased.
Keeping account details secure
Keep your registered contact details accurate and protect access to your email account. The operator's terms require customers to report suspected account misuse, exposed passwords or compromised registered email accounts promptly.
When contacting our support, describe the issue without including your password, full card details or identity documents. For casino verification, use the document-submission process specified by the operator.
Privacy questions and requests
For a privacy question concerning this website, email [email protected] and identify the page or interaction concerned. You can ask about access to information, corrections, deletion or communication preferences. The availability and handling of a particular request depend on the applicable requirements; this page does not promise automatic deletion or a fixed response time.
Casino account requests should be directed to the operator's customer service using your registered email address. The operator's terms describe occasional promotional emails associated with registration; ask its support about your account's communication preferences.
Cookies and further details
For browsing-related guidance on this website, read our cookies policy. This page does not establish a complete list of tracking tools, processing grounds, overseas transfers or retention periods for this website. Contact our support for clarification before providing sensitive information.